Privacy Policy
Last updated: February 2026
Decacorn Services Private Limited ("CarOner", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.
1. Information We Collect
Personal Information
When you register, book services, or contact us, we may collect:
- Name, email address, phone number
- Vehicle details (make, model, registration number, year)
- Location data (city, area, GPS for nearby services)
- Payment information (processed securely via third-party payment gateways)
- Service history and preferences
Automatically Collected Information
- Device information (type, OS, browser)
- Usage data (pages viewed, features used, time spent)
- IP address and approximate location
- Cookies and similar tracking technologies
2. How We Use Your Information
- To provide and improve our services
- To match you with verified service providers near you
- To send service reminders and maintenance alerts
- To process payments and bookings
- To communicate about your account, orders, and updates
- To personalize your experience and recommendations
- To ensure platform safety and prevent fraud
- To generate aggregated, anonymized insights for market analysis
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers — Your name, vehicle details, and contact info are shared with the provider you book, solely to fulfill the service
- Payment Processors — Secure third-party gateways (Razorpay, PayU, etc.) for transaction processing
- Analytics Partners — Aggregated, anonymized data for platform improvement
- Legal Requirements — When required by law, court order, or government authority
4. Data Security
We implement industry-standard security measures including encryption (SSL/TLS), secure servers, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
- Request data portability
6. Cookies
We use cookies to improve your browsing experience, remember preferences, and analyze site traffic. You can control cookies through your browser settings.
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date.
10. Contact Us
For privacy-related questions or requests:
📧 privacy@caroner.com
📍 Decacorn Services Private Limited, Pune, Maharashtra, India